Support, Cancellations & Policies

• My package seems to be held at customs in my country. What should I do?
• I couldn’t receive my package, the storage period expired, and it was returned. What happens now?
• What happens if the item I received is damaged?
• Can I check whether the item I want to buy is a prohibited item?
• What should I do if an item I purchased on AniMeEon is a prohibited item?
• Why can’t I add certain items to my cart?
• What happens if some of the items I ordered are out of stock?
• What happens if my purchased item does not arrive at the AniMeEon warehouse?
• I received a notice saying “Payment could not be completed.” How should I proceed?
• Why can’t I complete my payment with PayPal?
• Why can’t I complete my payment with a credit card?
• How can I close (cancel) my AniMeEon account?
• Can I cancel an order placed on AniMeEon?
• What happens if an item I ordered through AniMeEon cannot be purchased?