If your item does not arrive at our warehouse due to seller/store issues or a shipping accident, AniMeEon will conduct an investigation.
If we determine that the item is unlikely to be delivered, we will issue a full refund.
What happens if my purchased item does not arrive at the AniMeEon warehouse?
Articles in this section
- My package seems to be held at customs in my country. What should I do?
- I couldn’t receive my package, the storage period expired, and it was returned. What happens now?
- What happens if the item I received is damaged?
- Can I check whether the item I want to buy is a prohibited item?
- What should I do if an item I purchased on AniMeEon is a prohibited item?
- Why can’t I add certain items to my cart?
- What happens if some of the items I ordered are out of stock?
- What happens if my purchased item does not arrive at the AniMeEon warehouse?
- I received a notice saying “Payment could not be completed.” How should I proceed?
- Why can’t I complete my payment with PayPal?