Defects and Damage for Official Merch
If your Officially Licensed Merch arrives defective or damaged, we will swap it for a fresh item or give you a full refund. After you reach out, our team will review your photos to verify the issue and get it resolved for you.
How to Qualify: Reach out to Customer Support within 7 days of receiving your package, along with photos showing the damage and the shipping label.
Quick note:
- This policy does not apply to Thrifted Merch.
- Please reach out to AniMeEon Support directly instead of contacting the manufacturer.
- If an item is out of stock and we cannot send a replacement, we will issue a full refund.
Check here for details on coverage for items lost or damaged during transit.