After your package arrives in your destination country, AniMeEon cannot check tracking updates or customs clearance status on your behalf.
Please contact your local post office or customs office directly for assistance.
If there is no record of your package being shipped from Japan, please contact AniMeEon Customer Support with your package number or tracking number.
Why hasn’t my package arrived after it was shipped from AniMeEon?
Articles in this section
- Do I need to pay customs duties? How do I pay them? Does AniMeEon handle customs clearance for me?
- The tracking information hasn’t updated, so I can’t check my package. What should I do?
- Can I change the delivery address or recipient name after placing an order?
- When registering my address, the country I want to ship to is not listed. Does that mean AniMeEon cannot ship there?
- Customs has requested a copy of my shipping label and invoice. What should I do?
- Is it possible to purchase and ship prohibited items using a different shipping method?
- Why hasn’t my package arrived after it was shipped from AniMeEon?
- How long does it usually take to receive my order?
- Since I’m in Japan, can I pick up my package directly from the AniMeEon warehouse?
- Can I have items purchased on AniMeEon shipped to an address in Japan?